Refund policy
🔁 Right of Withdrawal
In accordance with current legislation, the customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal, without having to provide any reason.
Return conditions:
- Products must be new, unused, undamaged, and returned in their original packaging
- The return must be made within a maximum of 14 days after notifying the withdrawal
- Return shipping costs are the responsibility of the customer
- Once the parcel has been received and inspected, the refund will be issued using the same payment method as the original order, within a maximum of 14 days
📦 Unclaimed parcel at pick-up point
If a parcel is not collected from the pick-up point within the time limit set by the carrier, it will automatically be returned to the sender.
- No automatic refund will be issued
- The customer has 30 days after the parcel is returned to come forward
- Two options will then be offered:
- Reshipment of the parcel, at the customer’s expense
- Refund of the product, minus the initial shipping costs and any return fees
Without any request from the customer after this period, the order will be considered abandoned.
⚠️ Defective product or issue upon delivery
If you notice a problem with a product (defective item, damaged, incorrect order, etc.), please contact us before making any return.
👉 Our customer service will review your request to provide the most appropriate solution:
- product replacement
- refund
- or another suitable solution depending on the situation
No return should be made without prior approval from customer service.
📩 Customer service contact
For any return request, withdrawal, or product issue, please contact our customer service and provide:
- your order number
- the reason for your request
- photos if necessary (in case of a defective product)